WEB SALES TERMS & CONDITIONS
The following Terms and Conditions are based on Glasgow Lambretta’s commitment to high standards of service and transparency to its customers. These are as much for the protection of our customers as they are for us.
In order to ensure a first class service to our customers we adhere to stringent guidelines on both the content of our website and the products and services we provide.
If you are using this website or intend to purchase from us please take a moment to read the relevant terms and conditions below. We have tried to make these as simple as possible but, if you do have any questions, please feel free to email us at firstname.lastname@example.org with your enquiry.
By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. You may print a copy of these Terms and Conditions for your future reference by clicking on the print icon in your web browser.These Terms and Conditions apply only to purchases made from this website and may differ from those for in-store, or phone-placed purchases.
These Terms and Conditions are additional to, and do not affect, your statutory rights.
Using this Website and its Contents
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:
• Provide your real name, e-mail address, payment details and other requested information
• Be over 18 years of age
• Possess a valid paypal account, credit or debit card issued by a bank acceptable to us and our payment gateway providers.
• Stipulate a delivery address which matches the address to which statements are sent for the credit card being used to pay for your order.
Although we do our utmost to ensure all information on this website is correct and is as up-to-date as possible when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Product dimensions given are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We reserve the right to refuse orders if items have been mispriced or if the item is no longer available.
Buying from this Website
By purchasing from this website you confirm that you are at least 18 years of age.
By filling in an electronic order form and submitting it to us you are making an offer to purchase from us.
In doing so you confirm that the Paypal account, credit or debit card that is being used is yours.
We will send an email confirming your order details.
Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.
Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances. These circumstances include; non-approval of payment by your credit card/debit card company; the item no longer being in stock; the item having being misrepresented or mispriced on our website.
We will contact you immediately if there is any problem with your order or unforeseen delay.
Pricing and Payment for Purchases
All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.
Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation.
Payment will be taken immediately upon confirmation of your order.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site..
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery of Goods
For most orders we will dispatch your purchases the next working day from order confirmation. If for any reason we foresee a delay in delivering your order within this timescale we will contact you immediately to advise you and ask you to confirm that you still wish to proceed with your order.
We will keep you informed of progress at all stages of the order process. We will email you when your order has been dispatched and provide you with a tracking number which will allow you to access delivery status details via our courier providers website.
Delivery Address: For your security we can only deliver to the home address registered with Paypal or that to which your credit card statements are received.
Delivery Handling: Although we can take no responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier we will do all we can to help resolve any delivery problems. You will be responsible for the items as soon as they are delivered.
Cooling-Off Period, Returns and Refunds
We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a no-quibble 7 day money back guarantee on all purchases. This cooling-off period begins the day your order is confirmed and ends 7 days from the day after you receive your order
You will be notified by email when you order has been posted to you. Paperwork will be included with your order giving full information on how to returns goods to us.
If you wish to cancel an order before it has been dispatched you should phone us at the first opportunity. If you wish to return goods you have already received please phone us and a member of our staff will be happy to advise you and guide you through the returns process.
For all returns, other than for that of faulty or defective goods, the following conditions apply;
A full refund will be given including any postal charges included in the original purchase price.
Goods must be returned by a previously-agreed, secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely.
Goods must be returned within 30-days from the day after the goods are received/signed for.
Goods must be returned in their original condition along with all packaging and paperwork. If returning goods you are under a duty to keep them in your possession and to take reasonable care of them until you return them.
Should, for some reason, your purchases reach you in a less than perfect condition please contact us immediately so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.
Whether your just browsing our website or buying from it you can rest assured that any information you provide us with remains safe.
For customers purchasing goods or services from us we will only hold the minimum information necessary to process your order safely and securely. We never hold your credit card details or bank details on any of our systems. Your credit card is verified and authorised by an independent third party.
We do not sell customer information to, or share it with any third parties for the purposes of sales or marketing.
Website Content & Copyright
All original images and content of this website remain copyright of Glasgow Lambretta Ltd.. All trademarks and logos relating to brands are used with permission and remain under the copyright of their respective owners.
You may download and print any part of this website only for private use and for consideration of purchasing from this website. You may not make other use of the material on this site without our written permission.
Glasgow Lambretta Ltd is not responsible for the content of any third party sites that may be accessed via external links from this site.